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Hank Fall 2016

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Illustration playing on "Wheel of Fortune" theme

From Skeptics to Believers

Personal stories from three frontline workers, whose initial doubts about unit-based teams fell away once they started seeing the results of their efforts to improve performance. 

Members of the Gilroy UBT looking at their board

Five-Minute Fix Sharpens Team Focus

people meeting around a conference table

Meet Your National Agreement: New Standards for All

Victor W. Shen, assistant director and UBT management co-lead, Physical Medicine and Rehabilitation (Los Angeles Medical Center)

Humans of Partnership Speak Up

Also in This Issue

  • From the Desk of Henrietta: Performance Is a Union Issue Seeking an equal voice in improving service and quality.

Tips and Tools

  • Engage Your Entire Team Try these tips to engage team members.
  • Spread the Word: Tips to Keep Your Team Functioning Communicate well to build a strong department.
  • Poster: Time for Flu Shots Protect yourself, your family and your patients.

Puzzles and Games

  • Word Search: I'm in a UBT—and So Are You How many of these words can you find?
  • Icebreaker: Would You Rather... Get to know each other with these icebreakers.
  • SuperScrubs: I'm in a UBT—and So Are You! A comic take to help make sure everyone's on board.
  • Puzzles and Games Answers Answer key to the puzzles and games in all the recent Hanks.
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