Kaiser Permanente and the Alliance of Health Care Unions
LMPartnership.org

Hank Fall 2014

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Giving Patients a Voice

Unit-based teams bring the voice of frontline workers, managers and physicians to improving health care at Kaiser Permanente. Some UBTs go one step further and include the patient voice. Find out how they do it.

alt="A patient advisory council."

Learning by Listening: Patient Advisory Councils

RN Kathy Stafford

Curiosity Leads to Better Service

Staff members go over discharge paperwork

Work With Patients to Ensure Follow-Up Appointments

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