Kaiser Permanente and the Alliance of Health Care Unions
LMPartnership.org

Giving Team Members a Voice

A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.

Find a practice to try with your team

Pink sign that says Mammography Appointment Phone

Corralling Cancer with Coughs and Sneezes

Allergy team uses script and reminders to provide timely health screenings to patients.

Details
Why This Matters
  • Identifying health risks and signs of disease as early as possible helps us deliver on Kaiser Permanente’s Total Health promise.
Test of Change
  • Collaborating and sharing data to identify missed opportunities to provide health screenings
Tags: Preventive Care, Service, Outpatient
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Anxious-looking man sitting under a clock

Staff Buddies Up to Inform Patients

Positive patient responses for staff communications increased 17 percent for the department in three months.

Details
Why This Matters
  • Patients express appreciation when informed about wait times and delays, which shows respect for their time and eases anxiety.
Test of Change
  • Schedulers and receptionists from two clinics paired up for one-hour shifts during predictably busy times to keep patients informed about wait times.
Tags: Service, Outpatient
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Yellow patient questionnaire and hand on a computer mouse

Questionnaire Shaves Wait Time

Patient wait times after gastrointestinal procedure reduced 18 minutes.

Details
Why This Matters
  • From feelings of frustration and disrespect to increased risk of infection, making patients wait has negative outcomes.
Test of Change
  • Create a questionnaire to hand patients at check-in, and train staff on new process.
Tags: Service, Outpatient
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