Kaiser Permanente and the Alliance of Health Care Unions
LMPartnership.org

Giving Team Members a Voice

A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.

Find a practice to try with your team

Doctors and nurses huddle around a computer

Why Speaking Up Matters

Patients suffer fewer hospital-acquired infections and staff has high morale and low turnover.

Details
Why This Matters
  • Speaking up leads to fewer patient infections and more satisfied staff.
Test of Change
  • Physicians, nurses, dieticians, pharmacists, social workers and other caregivers take part in multidisciplinary daily patient rounding together
Tags: Patient Safety, Quality, Inpatient
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Mother with baby and care provider in the NICU

Giving Patients a Voice

Improvements suggested by a parent advisory council ease the stress of new moms and dads whose babies are in the NICU.

Details
Why This Matters
  • Unit-based teams make innovations that have a big impact when they include patients in their improvement efforts.
Test of Change
  • Members of this NICU host a bimonthly parent advisory council and include moms and dads members in the department’s tests of change
Tags: Culture, Performance Improvement, Service, Inpatient
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