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The Woodland Hills Intensive Care Unit has built a speak up culture with interdisciplinary rounds on patients. As a result, the team has high morale, low turnover—and its patients suffer fewer hospital-acquired infections.
The Three Cs to Success
Consistency, communication, collaboration bring better care.
April 13, 2016
Teo's stay in the NICU after he was born led dad Trav Ichinose to become an active member of the team's parent advisory council, contributing his voice to improving performance.
Giving Patients a Voice
Caregivers get tips from patients.
March 17, 2015
