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HANK Winter 2013

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Njoki Maina

Affordable Health Care for All

Health care reform has put affordability of medical costs front and center. This story looks at how UBTs are successfully reducing Kaiser Permanente's bottom line by reducing waste and boosting service, which helps KP get and retain members.

Cara Boyce

Closing a Financial Gap

UBT co-leads

Peer Advice: Red Bad, Black Good

Unit-based team members

Keeping Better Track of Your Surgical Instruments

Also in This Issue

  • Around the Regions (Winter 2013) Quick hits on work being done in partnership to save lives.
  • From the Desk of Henrietta: The Power of 'Why?' If workers feel safe to question, problem solving is easier.

Tips and Tools

  • Business Literacy Training Glossary What's T&B or FTE? Check out this business glossary.
  • Poster: 10 Ways to Eliminate Waste Supplies a mess? Here's help.

Puzzles and Games

  • Crossword: Business Literacy Test your knowledge of business terms.
  • Hank Libs: Show Me the Money Gain tips to cut waste, save money—and have fun doing it!
  • All in a Day's Work: It All Adds Up How our teams keep health care affordable.
  • Puzzles and Games Answers (Winter 2013 Hank) For when you've finished that puzzle or game.
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Kaiser Permanente and the Alliance of Health Care Unions
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